• First Visit

  Your Physiotherapist will do an assessment and identify the cause of your injury. A treatment plan will be developed and therapy will start on this visit.

  Please bring:

  • BC Care Card
  • Extended Health Insurance Card or Policy information
  • Doctor’s referral if you have one
  • Diagnostic imaging reports if you have (X-ray, Ultrasound, MRI). We recognize there can be delay in accessing these; they are not required to start treatment.

  Please note if you have not been into the clinic in the past 3 months, or if you are coming in for a different injury, an Initial Assessment booking is required for the Physiotherapist to address the new body part, or to re-assess the pre-existing injury.

  A doctor’s referral is not required to receive physiotherapy treatment, however some insurance plans do require this to cover the cost of your visit. Check with your insurance provider prior to starting treatment if you are unsure.

  Important: Please note that even with direct billing, you may need to pay the full amount out of pocket if there are issues with your insurer’s online services or if your policy doesn’t qualify for direct billing. Since only you can access the details of your policy it’s important to understand your coverage and eligibility, including whether a physician’s prescription is required for reimbursement.

• Direct Billing

  We are pleased to offer direct billing to over 40 different insurance companies!

   

  Important: Please note that even with direct billing, you may need to pay the full amount out of pocket if there are issues with your insurer’s online services or if your policy doesn’t qualify for direct billing. Since only you can access the details of your policy it’s important to understand your coverage and eligibility, including whether a physician’s prescription is required for reimbursement.

   

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• ICBC

  We take a multi-disciplinary approach to ensure all your rehab needs are met. All treatment sessions are covered by ICBC with an active claim number, and are billed directly.

  The following treatment is pre-approved by ICBC within the first 12 weeks from the accident date

  • 25 Physiotherapy sessions
  • 12 Kinesiology sessions
  • 12 Massage sessions

  Beyond 12 weeks, treatment may still be covered by ICBC but will require prior approval from your ICBC adjuster.

  To learn more about you Health Care coverage, please find more information on ICBC’s website – https://www.icbc.com/claims/injury/Pages/medical-care-treatment.aspx

• WorkSafe BC

  An Initial Assessment is approved if you have an active WSBC claim number and your injury was within 60 days. A minimum of six weeks of Physio treatment will be provided if your claim has been accepted by WSBC.

  If you do not have a WSBC claim number please call 1.888.WORKERS (967.5377) to get a claim number in advance of booking.

  We recommend you plan for 45-60 minutes for your initial visit, and 20-30 minutes for any subsequent visits.

  To learn more about your Health Care coverage, please find more information on the WorkSafe BC website – https://www.worksafebc.com/en/claims/report-workplace-injury-illness

  *Formerly known as Workers Compensation Board (WCB)

• Rates

  Physiotherapy:

  • Physiotherapy Initial Assessment $125
  • Physiotherapy Subsequent Treatment $105
  • Vestibular Rehab Initial Assessment $110
  • Vestibular Rehab Subsequent Treatment $105
  • MSP – Regular physiotherapy price less $23 (10 visits per calendar year if approved for Premium Assistance)
  • Shockwave therapy – additional $15 for one body part, additional $15 for a second body part
  • ICBC Physio  – No charge with an active claim number
  • WSBC Physio – No charge with an accepted claim
  • Veterans Affairs Canada Physio – with approval from VAC patients owes the balance of the cost (typically $10-20/visit)

  Massage Therapy:

  • Massage Therapy Initial Assessment (6o mins) $130 + GST
  • Massage Therapy Subsequent Treatment (60 mins) $130 + GST
  • ICBC Claims to be submitted by patient to insurer

  Kinesiology:

  • ICBC Kinesiology  – No fee with an active claim number
  • WSBC Kinesiology  – No fee with an active claim number
  • Kinesiology Initial Assessment $70 (includes GST)
  • Kinesiology Subsequent Treatment $65 (includes GST)

  Ostepathy (Manual):

  • Osteopathy Initial Assessment (6o mins) $150 + GST
  • Osteopathy Subsequent Treatment (60 mins) $150 + GST
  • Osteopathy Subsequent Treatment (30 mins) $105 + GST

  Traditional Acupuncture (Acupuncturist):

  • Acupuncture Initial Assessment (80 mins) $150
  • Acupuncture Subsequent Treatment (50 mins) $125
  • Acupuncture Subsequent Treatment (35 mins) $80
• Cancellation Policy

  We kindly ask that you provide at least 24 hours notice if you need to change or cancel an appointment.

  • A late cancellation is if an appointment is cancelled or re-scheduled with less than 24 hours notice provided, charged at 50% rate of cancelled visit.
  • A no-show is if one fails to show up to their appointment, fee is the full cost of the session

  If a patient continues to late cancel or no show appointments, they will be charged the full cost of the visit for all late cancels and no-shows.

Frequently Asked Questions About Physical Rehabilitation

Transparent Answers for Your Healthcare Journey

This comprehensive resource provides immediate, verified answers to common patient inquiries regarding our clinical treatments, administrative policies, and the physical rehabilitation process. Westside Physiotherapy & Acupuncture is committed to complete operational transparency and deep patient education. We ensure you have all the necessary information to feel confident and prepared before beginning your customized recovery journey.