Patient Info

  • First Visit

    Your Physiotherapist will do an assessment and identify the cause of your injury. A treatment plan will be developed and therapy will start on day 1.

    Please bring:

    • BC Care Card
    • Extended Health Insurance Card or Policy information
    • Doctor’s referral if you have one
    • Diagnostic imaging reports if you have (X-ray, Ultrasound, MRI)

    Please note if you have not been into the clinic in the past 3 months, or if you are coming in for a different injury, an Initial Assessment booking is required for the Physiotherapist to address the new body part, or to re-assess the pre-existing injury.

    A doctor’s referral is not required to receive physiotherapy treatment, however some insurance plans do require this to cover the cost of your visit. Check with your insurance provider prior to starting treatment if you are unsure.

  • ICBC

    We take a multi-disciplinary approach to ensure all your rehab needs are met. All treatment sessions are covered by ICBC with an active claim number, and are billed directly.

    The following treatment is pre-approved by ICBC within the first 12 weeks from the accident date

    • 25 Physiotherapy sessions
    • 12 Kinesiology sessions
    • 12 Counsellor sessions

    Beyond 12 weeks, treatment may still be covered by ICBC but will require prior approval from your ICBC adjuster.

    To learn more about you Health Care coverage, please find more information on ICBC’s website – https://www.icbc.com/claims/injury/Pages/medical-care-treatment.aspx

  • WorkSafe BC

    An Initial Assessment is approved if you have an active WSBC claim number and your injury was within 60 days. A minimum of six weeks of Physio treatment will be provided if your claim has been accepted by WSBC.

    If you do not have a WSBC claim number please call 1.888.WORKERS (967.5377) to get a claim number in advance of booking.

    To learn more about your Health Care coverage, please find more information on the WorkSafe BC website – https://www.worksafebc.com/en/claims/report-workplace-injury-illness

    *Formerly known as Workers Compensation Board (WCB)

  • Rates
    • Physiotherapy Initial Assessment $90
    • Physiotherapy Subsequent Treatment $85
    • Vestibular Rehab Initial Assessment $90
    • Vestibular Rehab Subsequent Treatment $85
    • MSP Physiotherapy Initial Assessment $40, 10 visits per calendar year if approved for Premium Assistance
    • MSP Physiotherapy Subsequent Treatment $37
    • Shockwave therapy – additional $20 for one body part, additional $15 for a second body part
    • Kinesiology Initial Assessment $60
    • Kinesiology Subsequent Treatment $55
    • Clinical Counselling Initial Assessment $125 + GST
    • Clinical Counselling Subsequent Treatment $125 + GST
    • ICBC Physio, Kin, or Counselling – No charge with an active claim number
    • WSBC Physio – No charge with an accepted claim
    • Veterans Affairs Canada Physio – No charge with approval from Medavie Blue Cross
  • Cancellation Policy

    We kindly ask that you provide at least 24 hours notice if you need to change or cancel an appointment.

    • A late cancellation is if an appointment is cancelled or re-scheduled with less than 24 hours notice provided, $30 fee
    • A no-show is if one fails to show up to their appointment, fee is the full cost of the session

    If one continues to late cancel or no show appointments, the corresponding charges may apply, and will be reviewed on a case by case basis.

  • Direct Billing

    We are pleased to offer direct billing to over 25 different insurance companies!